Managing Conflict

Working with other people in a team often means that there are differing views or agendas, power-struggles, hurt feelings and misunderstandings. This can lead to conflict, which, if left unmanaged, can be damaging and lead to low morale and low productivity in the team.

Managers need to understand and reflect on what really makes people behave the way they do in the workplace and to know and practice how to manage conflict more effectively.

Objectives

• Understand and recognise conflict
• Identify the sources of conflict
• Understand why conflict is inevitable and that it does need not be negative
• Understand your own preference for coping with conflict
• Distinguish between aggression, assertion and submission
• Develop a repertoire of influencing styles to handle conflict
• Understand how to apply a model for resolving conflict
• Practice the skills of conflict management in a variety of real-life scenarios

Target Audience

Managers, Team Leaders, Project Managers and Supervisors who have responsibility for leading, managing, facilitating and participating in organisational change

Duration

2 days