360° Feedback

360° Feedback is the process of seeking behavioural feedback from a number of different perspectives. These perspectives are represented by different groups of people within the organisation, who assess, or rate, the individual in question on a number of behavioural competencies. The groups of raters most commonly used are Self, Manager, Peer and Direct Reports - other groups such as customers could also be included. The feedback from all the groups of raters, when taken together, provides the individual with an 'all-round' view of how he or she is perceived in the organisation and, as a result, a much clearer understanding of what improvements in behaviour may be required.

The use of 360° feedback as a powerful management tool is increasing, as companies appreciate the benefits of this approach.

  • SIA Group designs and tailors the questionnaire to the client's specifications, using agreed competencies where they exist, drawing from our extensive database of questions, or using a combination of both.
  • We will ensure that everyone understands the concept and the procedures. In our experience this increases both the response rate and the quality of responses.
  • We collect and collate all the completed feedback. All responses come directly to us, and they remain confidential and anonymous.
  • We produce an individual report for each participant which is fed back in a one to one coaching session. Each report is tailored to the client's requirements, comparing the raters' feedback with the subject's own self rating and comments.
  • We encourage the participant, having digested the feedback, to produce a personal development plan or action plan to be discussed with his or her manager.

The key competencies measured in 360° Feedback work best when aligned to your organisations performance management framework and are therefore fully customisable. Key competencies you could include are: 

  • People – the ability to network, build relationships and inspire colleagues.
  • Business – the ability to use company resource effectively, drive change and influence results.
  • Accountability – the willingness to take responsibility, be pro-active and achieve high standards.
  • Performance – the ability to set and achieve goals, drive the value chain to increase business output.

What's New

New courses launched

SIA Group is pleased to announce the introduction of three new courses focussed on building team performance in diverse organisations.

TPD™ Boosts Team Performance

SIA Group‘s TPD™ tool is leading to improvements in team morale, motivation, and performance at the University of Middlesex.